Microsoft Dynamics 365 Field Service helps to
Microsoft Dynamics 365 Field Service helps to automate and streamline service work. With its distinctive filtering and dashboards, it helps quickly diagnose the issue, plan a technician, and come to a resolution. It helps with scheduling, routing, and dispatching services to the customer. It helps assign and check the work order status. It also helps to handle all your contracts and service level agreements between the service provider and client. It helps to optimize booking and substitution to retain happy clients and client satisfaction.
Cherrie Business Solutions is an authorized Microsoft Dynamics 365 Field Service implementation partner in Dubai, UAE, Bahrain, Kuwait, Qatar, & Saudi Arabia. We have skilled experts for customizing your business solution according to domain-specific demands. We are certified experts in crafting, development, and implementation services for Field services to various industries like supply chain, manufacturing, healthcare, retail, and real estate.
Key Capabilities of
Personalize Field Service
The Microsoft Dynamics 365 Field Service helps to satisfy self-service scheduling by acquiring visibility into appointments in real-time via the client portal, built on Microsoft Power Apps. It helps to automate communication by informing customers with service reminders and notifications via email and text messaging. D 365 field service for helping with post-engagement surveys for getting customer insights by automated, personalized surveys after completing field service calls.
Simplify Technician Work
Microsoft Dynamics 365 Field Service helps to aid technicians with the help of AI Copilot to resolve issues faster by finding the product manuals to get the data instantly. With the help of Microsoft Teams share links to work orders that automatically extend to display key details. It supports resolving issues remotely with the help of Dynamics 365 Guides step-by-step instructions.
AI Assistants and insights
Microsoft Dynamics 365 Field Service facilitates AI assistants and real-time insights to enhance productivity with Copilot. Productivity can be boosted by enabling interaction with Copilot to get work order information using natural language. It helps to facilitate work order management with the copilot to respond to customers for field service in Outlook, outlining key details and further steps. It also facilitates a unified platform integrating Financial and inventory data flows across Field Service and Dynamics 365 Business Central.
Frequently Asked Questions